Ligroz

RETURNS – EXCHANGE – REPURCHASE

1. Jewels once purchased cannot be returned for refund. It can only be exchanged with a similar For e.g. – Diamond jewellery can be exchanged only with diamond jewellery.
2. Original invoice & Guarantee card is mandatory required for any query regarding the It has to be produced for any exchange, repurchase and replacement. In absence of original invoice, no exchange, repurchase, replacement shall be entertained.
3. There shall be NO Exchange and Repurchase of Solitaire Diamonds, Gem stones, Custom made jewels, Special Please check with your sales person before ordering and/or taking delivery of your product.
4. Special Offers, discounts and promotions cannot be clubbed with any Exchange and/or Repurchase.
5. Exchange or Repurchase of jewellery will go through internal checking and valuation To confirm jewel value & condition we may take 3 – 7 working days. Kindly ask the store manager for the prevalent Process and exact details.
6. For Any Exchange – Making Charges, Wastage, Value Addition and Taxes would be applicable for the new product.
7. The exchange of a purchased article or jewellery in any country/ state/ store other than Store of original purchase may attract adjustments to the value on account of Exchange Rates, Local Taxes, any regulations, conditions, policies prevailing in the respective Country, State, Store. The difference will have to be paid or accepted as applicable, by the customer.
8. Goods Purchased at Discounts are NOT Eligible for Exchange, Refund or Return.
9. Any Discounts given in the invoice will have to be paid in Full before being Eligible for Exchange, Return or Repurchase.
10. For any exchange / repurchase Only the Material Value of the Product is taken. All other Charges like Value addition, Making Charges, Designing Charges, Wastage and Taxes etc. will not be compensated.
11. The calculation of the Metal Value and Diamond value will be as explained in the table below (The percentage in the table is a general working and is subject to Change as per the market conditions)

Type of Article	Product	Exchange	Re-Purchase
Diamond Jewellery	Only Diamonds* Gems Stones with diamond*	90% to 100% of Diamond & Net Weight of Gold* 90% of Diamond weight & 100% of net weight of Gold* Gem stones cannot be exchanged	80% to 85% of net Gold wt. value & 35% per ct less from the diamond rate mentioned in the product invoice* 80% to 85% of net Gold wt. value & 35% per cent less from the diamond rate mentioned in the product invoice* Gem stones cannot be repurchased
Gemstones - Precious, Semi - precious, Artificial, Synthetic, Stones Jewellery		100% of Net Weight of Gold* Stones cannot be exchanged.	95% of Net Gold weight*. Stones cannot be repurchased.
Plain Gold	Gold Coins (916) Gold Coins 24 kt Plain Gold, Platinum Jewellery (22kt/18kt)	Check Current Prevailing Policy Check Current Prevailing Policy 100% of Gold, Platinumweight @ prevailing rate*.	Check Current Prevailing Policy Check Current Prevailing Policy Check Current Prevailing Policy
Antique (Jadau) Jewellery	Jewellery with lacquer or any other material	70% of product value excluding taxes & other charges.	60% of product value excluding taxes & other charges.
Silver	Silver- Handmade articles Silver Anklets, Machine made Articles	100% of Net weight of Silver*. 80% of Net weight of Silver as mentioned in the invoice*.	80% value of net weight of Silver @ prevailing rate*. 70% of net weight of Silver @ prevailing rate*.

*—Weight as measured during the return or as in the invoice, whichever is lower alone will be taken into account. Any wear & tear, damage will be checked in a jewel & if found, it may affect the % of exchange, repurchase. In all the above cases, Company’s Valuation / Decision would be final.

12. All Percentages mentioned in the Table above refer to the weight of the product and not the metal purity.
13. The above table is only to arrive at the Value of the Old Jewel which is presented for Exchange or Repurchase. Charges for the New Jewellery during exchange will be as per the New Product being purchased. These are two different transactions of Purchase and Sales and cannot be clubbed. Kindly Note: During special offers and promotions this Exchange Policy will not apply. Promotions and Special Offers are varied and kindly check the relevant policy application for each promotion.
14. Any tampering of the Jewel, repairing outside the company will nullify the company exchange, return, repurchase policy and the article will be treated as if it was not purchased from us. In such cases, the company shall have no responsibility or liability whatsoever.
15. Taxes as Prevailing on the date of Exchange, Purchase and Re-Purchase will be as applicable.
16. In the opinion of the company, if there is any Manufacturing defect, the said item can be exchanged for 100% of its Value paid and nothing more.
17. However, kindly Note that this can be exchanged ONLY with a similar product.
18. Any such request has to be made within 3 days of purchase. The replacement is subject to the availability of such similar jewel.
19. If the value of the new jewel is less than that of the original jewel, a credit note will be issued for the difference of amount.
1. Such Credit Notes have to be utilized within one Year from the date of the Credit Note being issued.
2. Otherwise, it will lapse after this period and cannot be utilized thereafter.
3. Further, the credit note can be used only against a Similar Product against which the credit note was issued.
4. If the value of the new jewel is more than that of the original jewel, the difference needs to be paid by the Customer.

LIGROZ JEWELLERY reserves the right to amend, modify, upgrade, discontinue, charge or vary the any and all of the above policies and/or terms & conditions at any time, without prior notice or intimation from time to time at the sole discretion of the Company based on the market conditions and government norms. The Management’s Decision is final