Shipping Policy

Shipping Policy

Thank you for shopping at www.ligroz.com. We are committed to delivering your orders promptly and efficiently. Please review the following shipping policy to understand how shipping works on our website:

1. Processing Time:

• Orders are typically processed within 1-2 business days after payment confirmation.
• During peak seasons or promotional periods, processing times may vary, but we strive to fulfill orders as quickly as possible.

2. Shipping Methods:

• We offer standard shipping services for all orders.
• Express shipping options may be available at an additional cost, depending on your location and the items in your order.

3. Shipping Rates:

• Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address.
• You can view the shipping cost for your order during the checkout process before making a payment.

4. Delivery Time:

• Delivery times vary depending on your location and the shipping method selected.
• Standard shipping typically takes between 3-7 business days for domestic orders and 7-14 business days for international orders.
• Express shipping options, if available, may deliver orders within 1-3 business days domestically and 3-7 business days internationally.

5. Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
• You can track the status of your order by using the provided tracking number on our website or through the carrier's website.

6. Shipping Restrictions:

• We currently only offer shipping to select countries/regions. Please check our shipping availability during the checkout process.
• Certain items may be restricted from international shipping due to customs regulations or other restrictions.

7. Customs and Duties:

• International orders may be subject to customs duties, taxes, or import fees levied by the destination country.
• Customers are responsible for paying any additional charges imposed by customs authorities.

8. Order Tracking:

• If you have any questions or concerns about the status of your order or shipping, please contact our customer support team at support@ligroz.com or +91 79908 82343.

9. Shipping Damage or Loss:

• In the event of shipping damage or loss, please contact us immediately to initiate a claim and resolve the issue.
• We will work with the shipping carrier to investigate and resolve any issues regarding damaged or lost shipments.

10. Returns and Exchanges:

• For information regarding returns and exchanges, please refer to our Return Policy.

11. Contact Information:

• If you have any further questions or inquiries about our shipping policy, please contact us at support@ligroz.com or +91 79908 82343.

12. Policy Updates:

• We reserve the right to update or modify our shipping policy at any time without prior notice. Please review this page periodically for any changes or updates.